Subject Guides: Managing Difficult Conversations: Read

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Biting Words. Appearing in T+D (Weeks, 2008a). Abstract: The article focuses on the need for individuals to turn difficult conversations into the right direction in order to avoid anger, fear or embarrassment. It is noted that difficult conversations can lead individuals to be caught in emotion's grip. Oftentimes, individuals are trying to avoid emotional distress but they fall into patterns that do not help them. In one case, individuals might stick to an old standby or allow their counterparts to win at their expense. In another case, they might swing to the opposite direction and pay the price of their actions. However, neither of the pattern has chance of being helpful in any case.
Effective Communication during Difficult Conversations. Appearing in Neurodiagnostic Journal (Polito, 2013) Abstract: A strong interest and need exist in the workplace today to master the skills of conducting difficult conversations. Theories and strategies abound, yet none seem to have found the magic formula with universal appeal and success. If it is such an uncomfortable skill to master, is it better to avoid or initiate such conversations with employees? Best practices and evidence-based management guide us to the decision that quality improvement dictates effective communication, even when difficult. This brief paper will offer some suggestions for strategies to manage difficult conversations with employees. Mastering the skills of conducting difficult conversations is clearly important to keeping lines of communication open and productive. Successful communication skills may actually help to avert confrontation through employee engagement, commitment and appropriate corresponding behavior.
A “CANDID” Approach to Difficult Conversations Author Richard S. Gallagher, a corporate trainer and public speaker who specializes in workplace culture and communication, describes his CANDID approach to creating a productive dialogue.
Take Emotion Out of Conflict Resolution. Appearing in T+D (Scott, 2008)
Difficult Conversations. Appearing in About Campus (Miretzky & Stevens, 2013)

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