This one-year program prepares you for a career in tourism and hospitality. Enhance your interests and passion for travel and service by gaining experience, skills and knowledge in a wide variety of travel and tourism trends and services.
Written by experts in the field, this friendly guide will provide you with everything you need to succeed and support you along every step of the way through your studies and into industry!
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice.