Subject Guides: Fostering Communication: Difficult Conversations

7 Steps in Leading Big Conversations Written by Lee Hwai Tah, the editor of leaderonomics.com. "One of the conditions for major positive changes in any organisation or individuals is for everyone involved to face the truth and take an honest assessment of where he or she is now."
12 Tips for handling difficult conversations Bruna Martinuzzi writes about 12 ways to diffuse difficult people. American Express Open Forum.
Do's and Don'ts of having tough conversations at work By Rebecca Knight in the Harvard Business Review. "Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?"
We Have to Talk: A Step-By-Step Checklist for Difficult Conversations By Judy Ringer of Power and Presence Training. This article highlights best practice strategies and provides a checklist of action items to think about before going into a difficult conversation