Fostering Communication: Conflict Resolution and Mediation

Our approach to conflict is not a fixed part of our character, it is learned behavour that we can change. Dana Caspersen, conflict specialist, award-winning performer and author of "Changing the Conversation: The 17 Principles of Conflict Resolution" offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives.

Conflict is an Energy Source. Why You Should Listen. The #1 source of pain on a team, or in any relationship, is conflict. What if conflict wasn’t good or bad? What if conflict was an energy source your team could harness to produce innovative, creative, and transformational results? Invest 18 minutes learning the two magic ingredients and how you can put them to work with any team you care about.

Stanford Graduate School of Business Professor Lindred Greer gives tips for managing conflicts, which left unchecked, can go viral, hurt productivity, and create employee turnover.

You hear something a lot about change: People won't change because they're too lazy. Dan Heath sticks up for the lazy people. He argues that what looks like laziness is actually exhaustion. The proof comes from a psychology study that is absolutely fascinating.

Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren't echo chambers -- and how great research teams, relationships and businesses allow people to deeply disagree.