Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Exceptional Student and Customer Service

Virtual Customer Service

officearrow. (May17, 2010). 4 tips for better phone communication. [Video file]. Retrieved from https://www.youtube.com/watch?v=Kv3q2vcGq74

Positive Conversations with Challenging Customers

Golden, M. (Feb. 26, 2018). Do these 3 things to immediately De escalate. [Video file]. Retrieved from https://www.youtube.com/watch?v=tJ9FbJoSjVo

Skillsoft YouTube. (Aug. 21, 2018). Handling Customer Complaints: Defusing Frustration. [Video file]. Retrieved from https://www.youtube.com/watch?v=WphIXqTp_es

Customer Service Via Email

Freshworks Academy. (Jan. 4, 2018). Writing emails in customer support: 6 tips you can use (ACTIONABLE). [Video file]. Retrieved from https://www.youtube.com/watch?v=St2lAL0i5Qk&feature=youtu.be

Freshworks Academy. (Jan. 18, 2018). 5 ingredients of EXCEPTIONAL support emails. [Video file]. Retrieved from https://www.youtube.com/watch?v=b7xlr3TYDWc

Managing Customer Expectations

Stauning, S. (Sept. 27, 2013). Managing Customer Expectations - Part 1. [Video file]. Retrieved from https://www.youtube.com/watch?v=7f53x4gJhBg

Stauning, S. (Sept. 27, 2013). Managing Customer Expectations - Part 2. [Video file]. Retrieved from https://www.youtube.com/watch?v=1a2C7jCjvi4

Customer Service and Using a Mask