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Tourism, Hospitality, Hotel and Restaurant Management

Research Process Steps

Research Process 

The research process is a flexible process that varies based on your goals and assignment requirements. It involves asking questions, finding answers and sharing what you have learned. Depending on your needs, the research process might include the following steps:

Understand your assignment

Learn how to break down your assignment by reviewing the guidelines, grading rubric, due dates and citation requirements. 

Develop your topic 

Get help exploring your topic. Learn how to find background information and key terms to better understand and refine your topic.

Find Information

Learn how to search for books, articles, websites, multimedia and other reliable sources using the library’s tools

Evaluate your sources

Learn how to check if your sources are trustworthy, accurate, and useful for your assignment

Write and organize your ideas

Get tips for writing a draft or outline, using sources to back up your ideas, and improving your writing through revising and editing.

Cite your sources

Learn how to give credit to the sources you use in your work. Get help from the Library or Writing Center if you are not sure how to cite.

Tourism Hospitality Business Research

Recommended resources: Local Chambers of Commerce and Business Associations

Databases: ABI/INFORM Collection, Business Insights, Business Market Research Collection, Career and Technical Education, Statistics Canada - Data Search, Statista

Market research is the process of gathering, analyzing, and interpreting information about a market, specifically about a target audience, competitors, and trends. It helps businesses make informed decisions by identifying customer needs, estimating market size, and spotting opportunities or challenges in the marketplace.

Key questions to consider: 

  • How large is the market, and where is it located?
  • What are the demographics of your target customers, and what influences their purchasing behavior?
  • What trends shape the market?
  • What is the sustainability of the market? 
 
Types of Market Research

There are two primary approaches to conducting market research:

1. Primary Research

Primary research involves gathering new, firsthand data directly from potential customers. This could include:

  • surveys
  • interviews
  • focus groups
2. Secondary Research

Secondary research uses existing data that has already been collected and published by others. This could include:

  • industry reports
  • market analysis databases
  • government and trade publications

Refer to Creating Your Search Strategy on the NSCC Research Guide for research tips. 

Recommended resources:  Government of Canada SME (Small and Medium Enterprises) Profile: Tourism industriesNAICS codes - Canada - Accommodation and Food Services, NAICS codes - Canada, Arts - Entertainment, and Recreation

Databases:  ABI/INFORM CollectionBusiness InsightsBusiness Market Research CollectionCareer and Technical Education, Industry Overview - Hotels, Motels & Resorts

Industry research involves collecting and analyzing information about a specific industry to better understand its structure, trends, key players, and overall market conditions. This type of research is essential when evaluating the potential for launching a new business, entering a new market, or analyzing competitive dynamics.

Key questions to consider:

  • Who are the major competitors, and what strategies do they use?
  • Is the industry expanding, contracting, or staying stable?
  • What trends and innovations are shaping the industry?
NAICS Codes

NAICS stands for the North American Industry Classification System. It is a standardized system used by the governments of Canada, the United States, and Mexico to classify businesses and industries based on the type of economic activity they engage in.

Each industry is assigned a unique six-digit NAICS code, which helps organize and compare data across sectors. These codes are used in economic research, market analysis, and business databases to find industry-specific information such as trends, competitors, and performance metrics.

The NAICS codes are a good search term to use when searching databases.

Industry Classification System: Canada
  • North American Industry Classification System Canada: NAICS Canada (2022 v1.0)
​Industry Classification System: United States & Global
  • North American Industry Classification System United States: NAICS United States
  • International Standard Industrial Classification United Nations: ISIC
  • Global Industrial Classification Standard: GICS

Refer to Creating Your Search Strategy on the NSCC Research Guide for research tips. 

Recommended businesses to research: Marriott, Hilton, Accor, Four Seasons, Taj, Shangri-La
Recommended resources:  Top businesses by annual sales, Hotels and Motels
         Databases: Business InsightsBusiness Market Research Collection, Career and Technical Education, and Statista

Company research is the process of gathering information about a business or company to better understand its operations, financial performance, competitive position, and strategic direction. This type of research is often used for academic projects, investment analysis, job preparation, or starting a business.

When researching a company, consider examining the following aspects:

  • whether the company is publicly traded or privately held
  • the management and ownership structure
  • key performance indicators (KPIs)
  • financial performance
  • sales and marketing strategies
Developing an Effective Company Research Strategy

Relevant company information is rarely found in one single source. Some data may not be publicly available especially for privately held companies. Therefore, it is essential to combine open web searches with business databases.

For example, a company’s official website can offer valuable details:

  • mission and vision statements
  • annual reports and financial highlights
  • profiles of key executives and leadership

Databases provide information on:

  • SWOT analyses (Strengths, Weaknesses, Opportunities, Threats)
  • historical stock performance and key financial ratios
  • industry news and market trends

Refer to Creating Your Search Strategy on the NSCC Research Guide for research tips.