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Managing Difficult Conversations: References

This guide has been created in partnership with NSCC Library Services to provide access to resources on the topic of Managing Difficult Conversations in the Workplace.

References

References

Conflict resolution and etiquette [Video file]. (2000). In Films On Demand. Retrieved from: http://digital.films.com/PortalPlaylists.aspx?aid=26021&xtid=10885

Dalhousie University (2014, May 7). The Difficult Conversations Project at Dalhousie University [video playlist]. Retrieved from: https://www.youtube.com/playlist?list=PL0m4G0XskoHnaOZr3LX_utc-aApzgZLXW

Employment relations and conflict resolution [Video file]. (2012). In Films On Demand. Retrieved from: http://digital.films.com/PortalPlaylists.aspx?aid=26021&xtid=52668

Gallagher, R. (2009). A “CANDID” Approach to Difficult Conversations. American Management Association. Retrieved from: http://www.amanet.org/training/articles/A-CANDID-Approach-to-Difficult-Conversations.aspx

Geisler J. (2010, February 28). What great bosses know about tough conversations. The Poynter Institute Podcast. Retrieved from: http://www.poynter.org/how-tos/leadership-management/101094/what-great-bosses-know-about-tough-conversations/

Harvard Business Digital (n.d.) Speaking well in tough moments. Harvard Business Review Podcast. Retrieved from: https://hbr.org/2008/10/harvard-business-ideacast-114/

Heffernan, M. (2012, June). Dare to disagree. TEDGlobal 2012. Video retrieved from: http://www.ted.com/talks/margaret_heffernan_dare_to_disagree?language=en

Johnson, M. (n.d) Courageous/difficult conversation. Sophia. Video retrieved from: http://www.sophia.org/tutorials/courageousdifficult-conversation

Kelly, M., Mitchell, J., Chandler, S., & Blackstone Audio (2010). Management trends: Treating people right for effective results. Ashland, OR: Blackstone Audio.

Kofman, F. (n.d.). Managing difficult conversations. Lean In. Video retrieved from : http://leanin.org/education/managing-difficult-conversations/

Made For Success & Blackstone Audio (2011). CEO communication skills: Verbal skills to inspire passion. Narrator: L. Iverson (Narrator), D. D. Booher(Narrator) &  J. C. Maxwell (Narrator). Ashland, OR: Made for Success, Inc.

Miretzky, D., & Stevens, S. (2013). Difficult conversations. About Campus, 17(6), 22-29. doi:10.1002/abc.21102

Polito, J. M. (2013). Effective communication during difficult conversations. Neurodiagnostic Journal, 53(2), 142-152.

Sandberg, S. (2013). Lean in: Women, work, and the will to lead. New York: Alfred A. Knopf 

Scott, G. G. (2008). Take Emotion Out of Conflict Resolution. T+D, 62(2), 84.

Schulz, K. (2011, March). On being wrong. TED2011. Video retrieved from: http://www.ted.com/talks/kathryn_schulz_on_being_wrong?language=en

Sidhu, R. (2012). Titanic lessons in project leadership: Effective communication and team building. Oshawa: Multi-Media Publications.

Stachowiak, D. (2014, October 5). 161: How to address difficult conversations. Coaching for Leaders Podcast. Retrieved from: http://coachingforleaders.com/podcast/161/

Stone, D., Heen, Sheila, & Patton, Bruce. (2010). Difficult conversations: How to discuss what matters most (10th anniversary ed.[2nd ed.]). New York: Penguin Books.

Sue, M. (2007). Toxic people: Decontaminate difficult people at work without using weapons or duct tape. Hoboken, NJ: John Wiley & Sons. 

Weeks, H. (2008). Biting words. T+D, 62(12), 76-77.

Weeks, H. (2008). Failure to communicate: How conversations go wrong and what you can do to right them. Boston, MA: Harvard Business Press.

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