Conflict is any situation where people have a difference of values, expectations, opinions, interpretations, needs or wants. This program is about giving health workers some insight into what constitutes conflict and what contributes to situations of conflict in the workplace. In addition it outlines skills necessary to ensure best possible outcomes when attempting to resolve situations of conflict. Aristotle said “anyone can become angry. That’s easy, but to become angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that’s not easy.” The aim of this program is to give participants the best possible chance of success in choosing the right moment, with the right person, in the right way.
This program discusses ways to exhibit professionalism while caring for patients. It focuses on improving communications with patients and colleagues and improving professionalism...
Teamwork in nursing is crucial because it allows healthcare providers to work together to provide high-quality, comprehensive, and coordinated care. It also helps to distribute the workload and reduce stress. This program considers aspects of teamwork in nursing and looks at what information may need to be shared among the interdisciplinary team, emphasizing the importance of good communication.
Critical Conversations in Healthcare, Second Edition
A Guide to Managing Atypical Communication in Healthcare
Overcoming secondary stress in medical and nursing practice : a guide to professional resilience and personal well-being