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ORGA 1070 : Achieving Service Excellence: Effective Conversations
This guide provides access to quality resources relevant to the topics covered in NSCC's ORGA 1070: Achieving Service Excellence course. It is a collaborative effort of NSCC Organizational Learning and NSCC Libraries.
“Conversational competence might be the single most overlooked skill we fail to teach... Is there any 21st-century skill more important than being able to sustain a coherent, confident conversation?"
- Paul Barnwell
"Students’ reliance on screens for communication is detracting—and distracting—from their engagement in real-time talk."
Paul Barnwell, April 22, 2014. The Atlantic.
