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ORGA 1070 : Achieving Service Excellence: Effective Conversations

This guide provides access to quality resources relevant to the topics covered in NSCC's ORGA 1070: Achieving Service Excellence course. It is a collaborative effort of NSCC Organizational Learning and NSCC Libraries.
“Conversational competence might be the single most overlooked skill we fail to teach... Is there any 21st-century skill more important than being able to sustain a coherent, confident conversation?"                
- Paul Barnwell

Having Effective Conversations

ORGA 1070:  Conversation Cycle with Noel Macdonald, Manager, Signature Events & Service, NSCC.

10 ways to have a better conversation with Celeste Headlee.  TEDxCreativeCoast.