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ORGA 1070 : Achieving Service Excellence: The Student Experience

This guide provides access to quality resources relevant to the topics covered in NSCC's ORGA 1070: Achieving Service Excellence course. It is a collaborative effort of NSCC Organizational Learning and NSCC Libraries.

Shaping the Student Experience

How the service environment impacts the customer experience

Confusion about a person’s gender by Starbucks Coffee. [YouTube audio]

Examples in how changes were made to the way services are offered to meet a customer service need in different sectors

2005 Entrepreneurship Conference – Taking on the Challenge by Jeffrey Bezos, Amazon. [YouTube]