Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

ORGA 1070 : Achieving Service Excellence: The Student Experience

This guide provides access to quality resources relevant to the topics covered in NSCC's ORGA 1070: Achieving Service Excellence course. It is a collaborative effort of NSCC Organizational Learning and NSCC Libraries.

Shaping the Student Experience

How the service environment impacts the customer experience

Confusion about a person’s gender by Starbucks Coffee. [YouTube audio]

Examples in how changes were made to the way services are offered to meet a customer service need in different sectors

2005 Entrepreneurship Conference – Taking on the Challenge by Jeffrey Bezos, Amazon. [YouTube]