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Online Tools at NSCC: Password information

This guide is meant to help students navigate NSCC online tools..

Starting with your Password

Changing Your Password


One of the first things you need to do when you get accepted into an NSCC program is reset your password.

You will receive your NSCC student number (often called a W Number) and a temporary password (N$12345), you then need to create a personal password known only to you. You can do that by following these steps (or watch the video above):

  1. Log into Office 365 using your W# and temporary password.
  2. In the upper right corner click on your image (or avatar) in the corner. Initially this may be the initial of your last name, but you can customize it with a picture later on!)
  3. Select My Account
  4. Click Security & Privacy on the left hand menu OR Manage Security & Privacy on the main screen
  5. Click Password to change it
  6. Put your old password (N$1235) in the box labelled Old Password
  7. Then create your new, personalized password which must contain:
    • At least 8 characters
    • Upper case letter
    • Lower case letter
    • Number
    • Symbol (!@#%^&*)
    • MUST NOT contain your first, last, or user name

*** These are the same steps you can follow to reset your password when necessary as well.

Password Authentication

The first time you log on to Office 365 you will be asked to verify or set up authentication measures

  1. Log in with your and your assigned password (N$####)
  2. Click next
  3. Students will have 3 options listed:
    • Office phone is not configured. The information is managed by your administrators. (Ignore this, you don't need this information)
    • Authentication Phone is not configured. Set it up now.
    • Authentication Email is not configured. Set it up now
  4. To set up or change your authentication phone click on Set it up now
    • You will be asked to select your country or region - choose Canada (+1)
    • Enter your 10 digit phone number and then click on Text Me or Call Me - this will send you a 6 digit verification code via text or phone
    • Enter your 6 digit code and click Verify
    • You will now see a green check mark Green check mark next to the completed authentication
  5. It is recommended to set up an authentication email as well, click Set it up now
    • Enter an authentication email - this should not be your NSCC email address - it should be an alternate email address
    • You will receive a verification code at your authentication email
    • Enter your 6 digit authentication code and click verify
    • Now you are all set - click Finish
    • You will now see a green check mark Green check mark next to the completed authentication

Oops! How to Reset Your Password

Forgot Your Password? 

link to the NSCC Self Service Password tool

At some point this year you will:

  • Forget your personalized password
  • Will enter your password incorrectly 3 times and get locked out of your accounts

How to reset your password:

  1.   When you try to login to Office 365 click on Forgot Password
    • Enter your email
  2. Enter the characters you see in the picture and click Next
    • You can also click on the speaker image to request audio
  3. You will have the option to receive a verification code to:
    • Your alternate email
    • Text message to your phone
    • Audio message to your phone
  4. You will receive a 6 digit verification code that you will use - then click Next
  5. You will now have the option to create a new password. This password must:
    • Be unique from the last 6 passwords you have used
    • Have 8 characters and include 3 of the following:
      • Upper case letter
      • Lower case letter
      • Number
      • Symbol
      • Passwords must not contain your first, last, or user name.
    • Click Finish, your password has been changed.